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1. Introduction

Welcome to Asian Therapists. Asian Therapists is an online directory and information platform created to help visitors discover and connect with therapists who may understand Asian, Asian American, immigrant, multicultural, and cross-cultural experiences.

We respect your privacy and are committed to being clear about what information we collect, how we use it, and the choices you have. This Privacy Policy applies to information collected through our website, forms, and related communications.

Asian Therapists is not a provider of therapy, counseling, medical care, diagnosis, crisis intervention, or emergency services. Any therapy relationship, appointment, payment, insurance processing, clinical communication, or treatment record is handled directly between you and the therapist or provider you choose to contact.

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2. Information We Collect

We may collect the following types of information when you visit our website, contact us, or submit information through our forms:

· Contact information: such as your name, email address, phone number, and any message you choose to submit through a contact form.

· Visitor inquiry information: such as the type of help you are looking for, questions about a therapist profile, appointment link issues, or other basic support requests.

· Therapist application information: if you apply to join the directory, we may collect your name, professional title, license or credential information, service area, languages, specialties, session format, fees, insurance information, profile content, photo, website links, and other information needed to review your application and create your therapist profile.

· Profile display information: for listed therapists, we may display information you provide or approve, such as professional background, services, languages, specialties, fees, insurance participation, availability, scheduling links, and contact methods.

· Usage data: such as pages visited, browser type, device type, referral source, general location data, time and date of visit, and other diagnostic or analytics data.

· Cookies and similar technologies: information collected through cookies, pixels, analytics tools, or similar technologies, depending on your browser settings and the tools used on the website.

Please do not submit urgent crisis information, full therapy notes, medical records, insurance claim documents, Social Security numbers, financial account information, or other highly sensitive information through general website forms unless we specifically request it for a stated purpose.

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3. How We Use Your Information

We may use the information we collect to:

· Respond to your questions, messages, and support requests.

· Help visitors navigate the website and find therapist information.

· Review therapist applications and verify basic profile information.

· Create, edit, publish, and update therapist profile pages with the therapist’s permission.

· Improve the website, directory experience, content, accessibility, and user experience.

· Communicate with therapists about their listing, profile updates, application status, and platform-related matters.

· Send administrative messages, service updates, or other communications related to the platform.

· Protect the security, integrity, and proper functioning of the website.

· Comply with applicable legal obligations and respond to lawful requests.

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4. Information We Do Not Collect or Control

Asian Therapists does not provide therapy services and does not control the clinical records, session notes, diagnosis information, treatment plans, payment records, insurance claims, or confidential therapy communications maintained by individual therapists or their practices.

If you contact a therapist directly through a profile link, external booking system, phone number, email address, or the therapist’s own website, your information may be collected and processed by that therapist or a third-party platform. We encourage you to review the privacy policy and terms of any external service before submitting personal information.

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5. Sharing Your Information

We do not sell your personal information. We may share information only in limited circumstances, including:

· With service providers who help us operate the website, host content, manage forms, send communications, analyze website usage, or provide technical support.

· With a therapist or professional if you ask us to help resolve a basic profile, scheduling, or contact issue involving that therapist.

· With professional advisors, such as legal, accounting, or technical consultants, when needed for business operations or compliance.

· When required by law, legal process, subpoena, court order, government request, or to protect rights, safety, security, or property.

· With your consent or at your direction.

We require service providers to use information only for the services they provide to us and to protect it appropriately.

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6. Therapist Profiles and Public Information

If you are a therapist who applies to be listed on Asian Therapists, information submitted for your profile may become publicly visible once your profile is approved and published. This may include your name, professional title, photo, bio, credentials, service area, languages, specialties, consultation style, fees, insurance details, availability, and appointment or website links.

Before publishing or materially updating a therapist profile, we may edit submitted text for clarity, length, formatting, grammar, or consistency. We do not intend to change the meaning of your professional information without your approval. Therapists are responsible for keeping their displayed information accurate and current.

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7. Cookies and Analytics

Our website may use cookies and similar technologies to support basic website functionality, remember preferences, understand website traffic, and improve the user experience. Some tools may be provided by third-party services, including website hosting, analytics, or embedded features.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

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8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect the personal information we collect. However, no website, email, or online transmission method is completely secure. We cannot guarantee absolute security.

If you believe information you submitted to us has been accessed or used improperly, please contact us as soon as possible.

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9. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain contact inquiries long enough to respond and keep a record of support requests, and we may retain therapist application or profile information while a profile is active or as needed for platform administration.

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10. Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

· Request access to the personal information we hold about you.

· Request correction of inaccurate or incomplete information.

· Request deletion of your personal information, subject to legal or operational exceptions.

· Withdraw consent where processing is based on consent.

· Ask questions about how your information is collected, used, or shared.

To make a privacy request, please contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

 

11. Consumer Health Data Notice

Because Asian Therapists is related to mental health support and therapist discovery, some information you voluntarily submit may be considered sensitive or health-related under certain privacy laws. We use any such information only for the purposes described in this Privacy Policy, such as responding to your inquiry, helping you navigate the platform, reviewing therapist applications, or providing basic support related to the directory.

We do not use general visitor inquiries to provide diagnosis, treatment, medical advice, or crisis intervention. Please avoid submitting detailed medical or mental health information through general website forms. If you choose to share sensitive information with us, you are asking us to use it for the limited purpose of responding to your request.

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12. Children’s Privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

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13. Emergency and Crisis Disclaimer

Asian Therapists does not provide emergency support or crisis intervention. If you or someone else is in immediate danger, call 911 or go to the nearest emergency room. If you are in the United States and experiencing a mental health crisis, suicidal thoughts, or emotional distress, you can call or text 988 to reach the Suicide & Crisis Lifeline, available 24/7.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of the website after a revised Privacy Policy is posted means you acknowledge the updated policy.

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15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:

· Email: info@asiantherapists.org

· Website: asiantherapists.org/contactus